World-Wide Shipping & Policies

Thank you for shopping with us! Please review our shipping policy, estimated delivery times, and frequently asked questions below before placing your order.

🚚 Shipping Policy & Rates

Free Shipping Thresholds

• Major Developed Countries/Regions: FREE Standard Shipping on orders over $9.99 USD (excluding taxes and duties).

  • Includes: United States, Canada, North America, Europe（most countries）, Australia, New Zealand and Asia ( Japan, South Korea, Singapore, Hong Kong, Macau, and Taiwan).

  • Note: Due to shifting customs policies, some free shipping orders or countries/regions (such as: USA) may require an additional shipping fee at checkout. This fee covers prepaid import duties/tariffs (DDP), allowing us to handle customs clearance automatically on your behalf for faster and safer delivery without any action required from you.
• Other Non-Free Shipping Regions:  Other countries/regions outside of the major developed countries/regions listed above. Shipping rates vary by product and destination country/region. Your exact shipping cost will be automatically calculated and shown in your cart or order details before checkout.

• Worldwide: FREE Shipping worldwide on orders over $300 USD. For select eligible countries and regions, orders at this tier will be automatically upgraded to Premium Express Shipping (UPS, DHL, FedEx, or SF Express) at no additional cost.

Shipping Overview & Estimated Delivery Times

Shipping Method	Estimated Delivery Time	Rates (Orders under $9.99 / $300)	Partner Carriers
Standard Shipping	5 – 12 Business Days (Remote areas: 15 – 60 days)	Free Shipping over $9.99 USD for Major Developed Countries/Regions (Otherwise flat rate applies at checkout)	4PX, UBI, NinjaVan, YunExpress, China Post
Express Shipping	3 – 5 Business Days	$15.00 – $35.00 USD (Free for orders over $300 USD)	UPS, DHL Express, FedEx, SF Express

⚠️ Important Shipping Disclaimer:

Delivery timelines are estimates and are for reference only. Shipping may be subjected to delays caused by unpredictable external factors such as customs clearance protocols, regional strike actions, severe weather, geopolitical conflicts, or courier peak-season backlogs. We appreciate your patience in these rare circumstances.

❓ Shipping FAQs

1. Which countries do you ship to?

We ship to most global destinations via either Standard or Express Shipping. However, please note the following regional restrictions:

• PO Boxes & APO/FPO Addresses: We cannot ship to PO Boxes or military addresses. Please provide a valid residential or business address.

• Restricted Regions: Generally includes Africa, regions where ordering is not possible or shipping costs are high.

• Express-Only Regions: Certain destinations—including but not limited to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro, and Sri Lanka—require Express Shipping exclusively.

• If you are unsure whether Standard Shipping is available to your location, please contact our support team before placing an order.

2. Who is responsible for import taxes and customs duties?

• Customer Responsibility: Customers are solely responsible for all import duties, local taxes, customs clearances, or administrative processing fees levied by the destination country. We may through charge shipping on orders to cover your taxes and duties, indirectly providing a DDP service for a hassle-free delivery.

• DDP Options: For a limited number of countries, our Standard Shipping  may offer a tax-inclusive/DDP (Delivered Duty Paid) option. Any such availability and applicable fees will be explicitly detailed at checkout.

• Abandoned/Refused Packages: If a recipient refuses to pay local taxes or customs fees, causing the courier to return or destroy the package, no refund will be issued. For returns not related to product quality, upon approval, the buyer is responsible for all round-trip freight charges and handling fees, which will be deducted from the total refund amount.

3. What happens if my parcel is shipped but undelivered or lost?

• Local Action: If your order is delayed, please check the tracking link first. If the tracking status is updating normally, we recommend waiting a few more days or contacting us for assistance.If you still have not received your order 7 days after the estimated delivery date, please contact your local courier first using the tracking number provided in your shipping confirmation email. If the issue is still not resolved, please feel free to contact us.

• Lost in Transit Policy: If a package has been stuck in transit for more than 1 months (60 days in Latin American countries such as Brazil and Chile), it may be deemed lost. We will give you a full refund or resend the order. For high-value orders, we strongly encourage upgrading to DHL Express Shipping for maximum security.

• Recipient-Caused Failure: The customer will bear all consequences, fees, or total loss if a delivery fails due to:

  • Incorrect or incomplete shipping addresses/phone numbers.

  • Failure to respond to courier contact or refusing to sign for the package.

  • Opting for "no-signature delivery," resulting in lost or stolen packages.

  • Refusal to provide necessary supporting documents for customs clearance.

4. Can I combine multiple orders?

If you place multiple orders using the same account and shipping address within a short timeframe, our system will automatically combine them into a single shipment under one tracking number. If you prefer to have your orders shipped separately, please contact our team via our Email or Discord immediately after purchasing.

🛠️ Order Management & Support

Order Modifications and Cancellations

• Cancellations or modifications can only be processed manually by our support team, provided that our warehouse has not yet fulfilled the order.

• As our Support Team is unavailable during weekends and public holidays, please review your shopping cart and address carefully before completing checkout.

• For urgent changes, email us at thksyo@gmail.com or message us via our SNS/Discord. We will do our best to accommodate your request if the order has not been processed.

Damaged, Faulty, or Missing Items

📢 Crucial Step: All customers are strongly advised to record a continuous unboxing video when opening their package for the first time. This video serves as necessary proof for any insurance or after-sales claims.

If your product arrives damaged (excluding standard transit wear on external packaging), faulty, or with missing items, please email us within 3 business days of delivery at thksyo@gmail.com with the following information:

1. Subject Line: [After-Sales Claim] Order #XXXXXX

2. A clear description of the issue.

3. Attached photos and unboxing videos clearly showing the defect/missing items and the shipping label on the original packaging.

Once our team reviews and confirms the issue, we will arrange for a replacement, partial refund, or full refund where applicable. We reserve the right to decide whether an incorrect item needs to be returned.

Lowest Price & Refund Guarantee: If you find that the product you ordered is priced higher than elsewhere (including our own store or competitor sites), there is no need to cancel your order. Simply contact us to request a special discount, and we will refund you the difference to ensure you always get the best price possible.

Need Further Help?

For the fastest response times regarding your order status, feel free to connect with our community and staff via customer support email (thksyo@gmail.com), Thksyo official SNS or Discord.