Privacy Policy
Last Updated: June 26, 2026
This Privacy Policy describes how Thksyo (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our store, place an order, create an account, subscribe to our communications, or participate in promotions, we may collect personal information from you, including but not limited to:
- Your name
- Email address
- Billing and shipping address
- Phone number
- Payment-related information
- Order details
- Gift recipient information, when applicable
- IP address, browser type, device information, and operating system
When you browse our website, we automatically receive your device’s Internet Protocol address and related technical information to help us understand your browser, device, and shopping experience.
If you purchase a gift for another person, we may collect the recipient’s name, shipping address, and related delivery information. Gift recipient information is used only to fulfill the order and is not used for marketing purposes.
2. How We Use Your Information
We may use the information we collect from you to:
- Process and fulfill your orders
- Verify payment and prevent fraudulent transactions
- Arrange shipping, delivery, returns, refunds, or exchanges
- Provide customer support
- Improve our website, products, and services
- Personalize your shopping experience
- Send order confirmations, shipping updates, and service-related messages
- Send marketing emails or text messages, only where permitted or with your consent
- Manage promotions, surveys, contests, or other website features
- Comply with applicable legal obligations
To help protect our store and customers from fraud, we may use third-party fraud detection and prevention services such as Signifyd.
3. Consent
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, return a product, or request customer support, we understand that you consent to our collection and use of that information for those specific purposes.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or provide you with an opportunity to opt out.
How to Withdraw Your Consent
You may withdraw your consent at any time by contacting us at:
Email: support@thksyo.com
Please note that withdrawing consent may limit our ability to provide certain services, such as processing orders, handling returns, or providing customer support.
4. Disclosure of Information
We do not sell your personal information.
We may disclose your personal information only when necessary, including in the following circumstances:
- To comply with applicable laws, regulations, legal processes, or government requests
- To enforce our Terms of Service or other website policies
- To protect our rights, property, safety, customers, or others
- To trusted service providers who help us operate our website, process payments, fulfill orders, deliver products, or provide customer support
- If our business is acquired, merged, or transferred to another company
Non-personally identifiable visitor information may be used for analytics, marketing, advertising, or website improvement purposes.
5. Shopify Platform
Our store is hosted by Shopify Inc. Shopify provides us with the secure online e-commerce platform that allows us to sell our products and services to you.
Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard security measures.
For more information, you may review Shopify’s Terms of Service and Privacy Policy.
6. Payments
If you choose a direct payment gateway to complete your purchase, your payment information is processed securely through Shopify or other payment service providers.
Payment data is encrypted in accordance with the Payment Card Industry Data Security Standard, also known as PCI-DSS. Your purchase transaction data is stored only for as long as necessary to complete the transaction. After the transaction is completed, your payment transaction information is deleted or handled according to the payment provider’s policies.
All direct payment gateways follow PCI-DSS standards, which are managed by the PCI Security Standards Council and supported by major payment brands such as Visa, Mastercard, American Express, and Discover.
7. Third-Party Services
We may use third-party service providers to help us operate our business and provide services to you. These providers may include, but are not limited to:
- Payment processors
- Shipping and logistics providers
- Fraud prevention services
- Email and SMS marketing platforms
- Analytics tools
- Customer service tools
- Advertising platforms
In general, third-party providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies. We recommend that you review their privacy policies to understand how they handle your personal information.
Some third-party providers may be located in countries or regions different from yours or ours. As a result, your information may be subject to the laws of the jurisdictions in which those providers or their facilities are located.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our website Terms of Service no longer apply.
8. Third-Party Links
Our website may contain links to third-party websites. When you click these links, you may leave our website.
We are not responsible for the privacy practices, content, or activities of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Google Analytics
We may use Google Analytics and similar analytics tools to help us understand how visitors use our website, which pages are viewed, and how we can improve the shopping experience.
Google Analytics may collect information such as your IP address, browser type, device information, pages visited, and time spent on our website.
10. Email Marketing
If you subscribe to our email list or otherwise provide consent, we may send you emails about our store, new products, promotions, special offers, and other updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
Email: support@thksyo.com
Please note that even if you unsubscribe from marketing emails, we may still send you transactional or service-related emails, such as order confirmations, shipping updates, return updates, or customer service messages.
11. SMS / Text Message Marketing
By subscribing to Thksyo text notifications, you agree to receive recurring automated marketing text messages from us about our products and services at the phone number you provided.
Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply.
You may opt out at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
For help, reply:
HELP
After you opt out, you may receive one additional message confirming your opt-out request.
12. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, operate our store, remember your preferences, analyze traffic, and support marketing activities.
Cookies may help us:
- Keep items in your shopping cart
- Remember your session
- Understand how visitors use our website
- Improve website performance
- Support secure checkout
- Measure marketing and advertising performance
Examples of cookies used by Shopify may include:
- _session_id: Allows Shopify to store session information such as referrer URL and landing page.
- _shopify_visit: Used by Shopify’s internal statistics tracker to record visits.
- _shopify_uniq: Counts the number of visits by a single customer.
- cart: Stores information about the contents of your shopping cart.
- _secure_session_id: Helps support secure session functionality.
- storefront_digest: Used to determine whether a visitor has access when a store password is enabled.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your shopping experience.
13. Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
When you provide sensitive information, such as payment information, it is encrypted using secure technology such as Secure Socket Layer, also known as SSL.
Although no method of transmission over the Internet or electronic storage is completely secure, we follow applicable PCI-DSS requirements and use recognized industry standards to help protect your information.
14. How You Can Access, Correct, or Delete Your Information
You may request to access, correct, update, or delete the personal information we hold about you.
You may also update certain account information by logging into your account on our website, where available.
Please note that we may retain certain information when required for legitimate business purposes, such as order records, fraud prevention, dispute resolution, tax, accounting, or legal compliance.
To make a request, please contact us at:
Email: support@thksyo.com
15. Age of Consent
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.
If you allow a minor dependent to use this website, you confirm that you have the legal authority to do so.
16. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website.
If we make material changes to this Privacy Policy, we will update this page so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.
We encourage you to review this Privacy Policy periodically.
17. Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact us at:
Privacy Compliance Officer
Email: support@thksyo.com