World-Wide Shipping & Policies

Thank you for shopping with us! Please review our shipping policy, estimated delivery times, and frequently asked questions below before placing your order.

🚚 Shipping Policy & Rates

Free Shipping Thresholds

• Major Developed Countries/Regions: FREE Standard Shipping on orders over $9.99 USD (excluding taxes and duties).

  • Includes: United States, Canada, North America, Europe（most countries）, Australia, New Zealand and Asia ( Japan, South Korea, Singapore, Hong Kong, Macau, and Taiwan).

  • Note: Due to shifting customs policies, some free shipping orders or countries/regions (such as: USA) may require an additional shipping fee at checkout. This fee covers prepaid import duties/tariffs (DDP), allowing us to handle customs clearance automatically on your behalf for faster and safer delivery without any action required from you.
• Other Non-Free Shipping Regions:  Other countries/regions outside of the major developed countries/regions listed above. Shipping rates vary by product and destination country/region. Your exact shipping cost will be automatically calculated and shown in your cart or order details before checkout.

• Worldwide: FREE Shipping worldwide on orders over $300 USD. For select eligible countries and regions, orders at this tier will be automatically upgraded to Premium Express Shipping (UPS, DHL, FedEx, or SF Express) at no additional cost.

Shipping Overview & Estimated Delivery Times

⚠️ Important Shipping Disclaimer:

Delivery timelines are estimates and are for reference only. Shipping may be subjected to delays caused by unpredictable external factors such as customs clearance protocols, regional strike actions, severe weather, geopolitical conflicts, or courier peak-season backlogs. We appreciate your patience in these rare circumstances.

❓ Shipping FAQs

1. Which countries do you ship to?

We ship to most global destinations via either Standard or Express Shipping. However, please note the following regional restrictions:

• PO Boxes & APO/FPO Addresses: We cannot ship to PO Boxes or military addresses. Please provide a valid residential or business address.

• Restricted Regions: Generally includes Africa, regions where ordering is not possible or shipping costs are high.

• Express-Only Regions: Certain destinations—including but not limited to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro, and Sri Lanka—require Express Shipping exclusively.

• If you are unsure whether Standard Shipping is available to your location, please contact our support team before placing an order.

2. Who is responsible for import taxes and customs duties?

• Customer Responsibility: Customers are solely responsible for all import duties, local taxes, customs clearances, or administrative processing fees levied by the destination country. We may through charge shipping on orders to cover your taxes and duties, indirectly providing a DDP service for a hassle-free delivery.

• DDP Options: For a limited number of countries, our Standard Shipping  may offer a tax-inclusive/DDP (Delivered Duty Paid) option. Any such availability and applicable fees will be explicitly detailed at checkout.

• Abandoned/Refused Packages: If a recipient refuses to pay local taxes or customs fees, causing the courier to return or destroy the package, no refund will be issued. For returns not related to product quality, upon approval, the buyer is responsible for all round-trip freight charges and handling fees, which will be deducted from the total refund amount.

3. What happens if my parcel is shipped but undelivered or lost?

• Local Action: If your order is delayed, please check the tracking link first. If the tracking status is updating normally, we recommend waiting a few more days or contacting us for assistance.If you still have not received your order 7 days after the estimated delivery date, please contact your local courier first using the tracking number provided in your shipping confirmation email. If the issue is still not resolved, please feel free to contact us.

• Lost in Transit Policy: If a package has been stuck in transit for more than 1 months (60 days in Latin American countries such as Brazil and Chile), it may be deemed lost. We will give you a full refund or resend the order. For high-value orders, we strongly encourage upgrading to DHL Express Shipping for maximum security.

• Recipient-Caused Failure: The customer will bear all consequences, fees, or total loss if a delivery fails due to:

  • Incorrect or incomplete shipping addresses/phone numbers.

  • Failure to respond to courier contact or refusing to sign for the package.

  • Opting for "no-signature delivery," resulting in lost or stolen packages.

  • Refusal to provide necessary supporting documents for customs clearance.

4. Can I combine multiple orders?

If you place multiple orders using the same account and shipping address within a short timeframe, our system will automatically combine them into a single shipment under one tracking number. If you prefer to have your orders shipped separately, please contact our team via our Email or Discord immediately after purchasing.

🛠️ Order Management & Support

Order Modifications and Cancellations

• Cancellations or modifications can only be processed manually by our support team, provided that our warehouse has not yet fulfilled the order.

• As our Support Team is unavailable during weekends and public holidays, please review your shopping cart and address carefully before completing checkout.

• For urgent changes, email us at support@thksyo.com or message us via our SNS/Discord. We will do our best to accommodate your request if the order has not been processed.

Damaged, Faulty, or Missing Items

📢 Crucial Step: All customers are strongly advised to record a continuous unboxing video when opening their package for the first time. This video serves as necessary proof for any insurance or after-sales claims.

If your product arrives damaged (excluding standard transit wear on external packaging), faulty, or with missing items, please email us within 3 business days of delivery at support@thksyo.com with the following information:

1. Subject Line: [After-Sales Claim] Order #XXXXXX

2. A clear description of the issue.

3. Attached photos and unboxing videos clearly showing the defect/missing items and the shipping label on the original packaging.

Once our team reviews and confirms the issue, we will arrange for a replacement, partial refund, or full refund where applicable. We reserve the right to decide whether an incorrect item needs to be returned.

Lowest Price & Refund Guarantee: If you find that the product you ordered is priced higher than elsewhere (including our own store or competitor sites), there is no need to cancel your order. Simply contact us to request a special discount, and we will refund you the difference to ensure you always get the best price possible.

Need Further Help?

For the fastest response times regarding your order status, feel free to connect with our community and staff via customer support email (support@thksyo.com), Thksyo official SNS or Discord.

30-Day Return, Refund & Warranty Policy

At Thksyo, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, missing parts, or unusable, please contact us within 30 days of delivery so we can help you with a return, refund, replacement, or exchange.

1. Return & Refund Eligibility

You may be eligible for a return, refund, replacement, or exchange if your item has one of the following issues:

• The item arrived damaged or defective

• The item does not work properly

• You received the wrong product

• The item is significantly different from the product description

• The color, style, pattern, or specifications are clearly incorrect

• The item has poor workmanship or manufacturing defects

• The item is missing parts or accessories that should have been included

Please note: Due to lighting, photography, screen settings, and production batches, the actual color of some products may vary slightly from the product images. Minor color differences are normal and are not considered a quality issue.

2. Customized & Personalized Products

Customized or personalized products are made specifically for you and cannot be resold. Therefore, once shipped, they are not eligible for return or refund unless there is a quality issue, production error, or the item arrives damaged or defective.

If your customized item has a confirmed quality issue, we will offer a suitable solution, such as a replacement, exchange, partial refund, or full refund, depending on the situation.

3. Non-Quality Return Requests

For new, unused, unopened, and non-customized items that do not affect resale, we may accept returns within 30 days of delivery.

For non-quality return requests:

• The buyer is responsible for the return shipping cost

• The item must be returned to our designated return address

• The item must be unused, undamaged, and in its original packaging

• Once we receive and inspect the returned item, we will process the refund

• Original shipping fees, if any, are non-refundable unless the return is caused by a quality issue or our error

4. Return, Refund or Exchange Process

To request a return, refund, replacement, or exchange, please email us at:

support@thksyo.com

Please include the following information:

1. Your order number

2. A clear description of the issue

3. Photos or videos showing the problem

4. Photos of the package, shipping label, and product packaging, if applicable

If the photos or videos are not enough to confirm the issue, we may ask for additional information.

Once we confirm that your order is eligible, we may offer one of the following solutions:

• Free replacement or exchange

• Full refund

• Partial refund as compensation

• Return and refund after inspection

5. Damaged, Defective or Wrong Items

If your item arrives damaged, defective, incorrect, or unusable, please contact us within 30 days of delivery.

If the issue is confirmed and caused by manufacturing defects, shipping damage, or our error, Thksyo will provide a suitable solution. In many cases, this may include a free replacement, exchange, full refund, or partial refund.

For certain defective or incorrect items reported within 30 days, Thksyo may cover the return or replacement shipping cost. This will depend on the product type, issue, and supporting evidence provided.

6. Missing Items or Wrong Quantity

Please check your package carefully after delivery. We strongly recommend recording an unpacking video when opening sealed packages, especially for orders with multiple items.

If you received the wrong item or believe an item is missing, please email us at support@thksyo.com with:

1. Your order number

2. A clear description of the issue

3. Photos of the package, shipping label, and all items received

4. An unpacking video of the sealed package, if available

For missing item claims, an unpacking video may be required to help us verify the issue. Once confirmed, we will arrange a replacement, refund, or other suitable solution.

For wrong items, Thksyo will decide whether the incorrect item needs to be returned.

7. Warranty Policy

Thksyo provides limited warranty coverage for eligible products.

Warranty Period

• Easily damaged, fragile, or low-value items, such as case covers and bath accessories: 30-day quality guarantee

• Eligible durable electronic products: up to 1-year limited warranty from the date of purchase

• Accessories, giveaways, free gifts, reward items, and promotional items: not covered by warranty

The warranty applies only to factory defects that affect the normal function of the product.

The warranty does not cover:

• Damage caused by misuse, accident, negligence, improper operation, or unauthorized repair

• Normal wear and tear

• Cosmetic damage that does not affect product function

• Damage caused by water, impact, improper charging, improper storage, or external factors

• Accessories, giveaways, free gifts, or promotional items

8. Warranty Claims After 30 Days

If your product develops a quality issue after 30 days but is still within the warranty period, please contact us with your order number, issue description, photos, and videos.

Depending on the product and issue, we may offer:

• Repair support

• Free replacement

• Partial refund

• Full refund, where applicable

If the item must be returned to Thksyo for inspection, the buyer may be responsible for the return shipping cost. If a factory defect is confirmed, we may cover the repair, replacement, or return shipping cost, depending on the case.

Please note that local taxes, import duties, customs fees, and processing fees are not covered by Thksyo.

9. Refund Processing Time

Once we receive your returned item, we will inspect it within approximately 2–3 business days.

If the return is approved, your refund will usually be processed within approximately 5 business days. The exact time for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

For quality-related returns, we will refund the eligible product amount and applicable shipping costs where required.

For non-quality returns, only the product amount will be refunded. Original shipping fees, if any, are non-refundable.

10. Return Shipping

For confirmed quality issues, wrong items, or defective products reported within 30 days, Thksyo may cover the return or replacement shipping cost, depending on the situation.

For returns not caused by product quality issues or our error, the buyer is responsible for return shipping costs.

Only one free local return may be provided per order where applicable. If an order contains multiple items and the customer chooses to return them separately, only the first eligible return may be free. Additional separate returns may require the buyer to pay the shipping cost.

11. Extended Return Service

If available, customers may purchase our Extended Return Service before payment to extend the return period to 60 days.

This service only applies to eligible products and does not override the restrictions on customized, personalized, used, damaged, or non-resalable items.

12. Lowest Price & Refund Guarantee

If you find that the product you ordered is available at a lower price on our store or another eligible competitor site shortly after your purchase, please contact us before canceling your order.

After verification, we may offer a special discount or refund the price difference, where applicable, to help ensure you receive the best possible price.

This guarantee does not apply to flash sales, clearance sales, limited-time coupons, used items, unauthorized sellers, pricing errors, or bundled promotional offers.

13. Important Notes

Please contact us as soon as possible if you discover any issue with your order. Delayed reporting, continued use of a defective product, failure to provide required evidence, or damage caused after delivery may limit or void your return, refund, or warranty eligibility.

If you do not receive a reply by email within 2 business days, please contact us through our support email, official SNS or Discord so we can assist you as soon as possible.

Contact Us

For return, refund, exchange, warranty, or order issue requests, please contact:

Email: support@thksyo.com
Wholesale & Partner: wholesale@thksyo.com
Website: www.thksyo.com

Looking for Wholesale or Corporate Orders?

We offer premium retail products, but we also cater to wholesale and corporate buyers looking for exclusive bulk discounts and low volume pricing. To unlock our best enterprise rates, please get in touch with our team at wholesale@thksyo.com.